KNOWLEDGE CAPTURING TECHNIQUES
When an organization adopts a knowledge management system the system will capture knowledge so that it can benefit the organization , in order to do that there are different techniques which are as follows...
On-Site Observation : It is a process in which knowledge is captured ,recorded etc when the expert is solving the problem.
Brainstorming : It is unstructured approach , different ideas are captured for solving a problem.When we capture ideas through computers then it is called electronic brainstorming.
Consensus : It is a process in which decision are made through group discussions not by an individual.
Nominal Group Technique : Its short form is NGT , it basically connects consensus with brainstorming.It is an idea writing technique.Employees share there ideas in a round robin fashion and then they vote anonymously and a group report is made which tells which idea got the highest number of votes.
Delphi Method : In this method we survey the experts.experts responses in solving a difficult problem.
Repertory Method : In this method personal ideas are captures.
Concept Mapping : This method consists a network of concepts which have nodes and links.nodes represent concept and links represent relationship between concepts.
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